Overview

We are looking for a highly engaging, customer focused individual to join our Reservations team as a Reservations Agent.

The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Reservation teams play an integral role in ensuring that each of our guests has an exceptional experience while planning their visit.

They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit.

They must also be knowledgeable on providing accurate information to our guests on room packages, special promotions at the resort, and special events going on during their stay.

This role is the key to helping our guests discover their Wanderlust experience! If you have experience in a hotel / resort reservations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role : You will help guests discover and book their Wanderlust experience You will answer calls and greet people from all over the world in a friendly and welcoming manner Make guest reservations for all resort accommodations Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments.

Utilize training of reservations software system to successfully and independently complete reservations in a timely manner.

Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness. Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.

Responsible for striving to achieve monthly ADR, conversion, and revenue goals. Maintains a strong familiarity the Resort and surrounding area.

Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.

Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction.

Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams. Interacts with resort staff in a polite and respectful manner.

Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision. Other duties as assigned.

Last updated : 2024-04-25